Banco Falabella

Last year two extraneous transactions had to be investigated and remedied. I don’t like having an active chip in my debit card. They told me that they deactivated it but it turned out to be false. I destroyed the chip and they cancelled the debit card. Now I must go for a new debit card. The lines for the assessor take too long. They should be offering chairs particularly to seniors. I had Coronavirus and my lungs are weak. I almost passed out waiting.

They are falling short, many people, few ATMs, waiting time for more than an hour. Your employees are friendly, but systems often fail. They offer free handling fee on some of their products. Easy access, shopping center parking. While you wait you can take a walk.

Several points to address if we are talking about excellent cleaning, but if we are talking about customer service, they still have a lot to improve and if we are talking about delays in service, if it is lousy, it is the worst Falabella bank I have ever been to, I hope they improve soon or better do another. It took more than 30 minutes in a line to register and they only pass for consultancies.

They do not have any protocol for the elderly or older adults, they have to stand in long lines with nowhere to sit and the illogical thing is to have to stand in a long line for a priority appointment. Terrible customer service and terrible advice to be able to make some payments that can be made in Homer. There must be some change in this administration of this headquarters for acceptable service to be provided.

They try to mislead one, they put obstacles in the way of canceling the credit card, they fail to comply with promotions and offers, they refuse to give him the physical record due to "bank policies. They deserve zero stars. The worst, how scary this bank